ElevenSix Fitness
Sign inGet started
Back to home
Legal

Support

We're here to help

ElevenSix Fitness is built by a small team and we read every message. For account questions, billing issues, bug reports, or feature requests, the fastest way to reach us is through the form below.

Contact

Fill out the form below and we'll get back to you, typically within one business day.

Account & data

  • Delete your account. Open the app, go to Account → Danger zone → Delete my account. This permanently removes your profile, workouts, meals, body metrics, sleep logs, and AI coach history. The action cannot be undone. See Delete your account for full details, including how to request deletion if you can't sign in.
  • Export your data. Contact us using the form above and we'll send a JSON export of everything we hold on your account within seven days.
  • Change your email or password. Open Account → Profile & security on the web app.

Subscription & billing

  • Web subscriptions (Stripe). Use Account → Manage subscription on the web app to update your card, view invoices, or cancel.
  • iOS subscriptions (App Store). Apple controls billing for in-app purchases. Manage or cancel through Settings → [your name] → Subscriptions on your iPhone, or via the App Store on a Mac.
  • Android subscriptions (Google Play). Manage through the Play Store app under Account → Payments & subscriptions → Subscriptions.

How the app works

Want to know how to use a feature, or exactly how a number is calculated? The User Guide walks through logging workouts, food, sleep, and body metrics, and documents the precise formulas behind your sleep score, calorie and macro targets, workout volume, streak, and body-metric trends.

Bug reports & feedback

When reporting a bug, please include the device and OS version (e.g. iPhone 15, iOS 17.4 or Chrome on macOS 14), what you were trying to do, what happened instead, and a screenshot if possible. The more detail you can share, the faster we can fix it.

Medical disclaimer

ElevenSix Fitness is a tracking tool, not a medical device or licensed nutritionist. Information shown in the app — including AI Coach responses, nutrition targets, and recommended plans — is for informational purposes only and is not a substitute for professional medical, dietary, or fitness advice. Consult a qualified professional before starting any new exercise or nutrition program.